Complaint Handling
BRC Best Practice Guideline: Complaint Handling - Issue 2
The BRC has produced a series of Best Practice Guidelines aimed at manufacturing and storage businesses to provide practical advice on developing systems to fulfil obligations with regard to legal compliance, safety and quality criteria.
A comprehensive complaint handling system is an essential component of a company’s safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement.
Key features of the guideline include:
- Informing ways for effective complaint capture
- Guidance on handling complaints effectively
- Investigation of complaints and identifying corrective action required
- Categorisation and trending of complaints
- Opportunities for continual improvement
The BRC Best Practice Guidelines cover subject areas including: Complaint Handling, Internal Audit, Pest Control, Product Recall, and Traceability.
To find out more about BRC Global Standards click here. To order your copies of the BRC Best Practice Guideline - Complaint Handling Issue 2 please visit the Bookshop.
Click here to download a copy of the 2010 BRC Global Publications Catalogue
