BRC Best Practice Guideline: Complaint Handling - Issue 2
The BRC has produced a series of Best Practice Guidelines aimed at manufacturing and storage businesses to provide practical advice on developing systems to fulfil obligations with regard to legal compliance, safety and quality criteria.
A comprehensive complaint handling system is an essential component of a company’s safety and quality system, providing a key measure of product quality and identifying opportunities for continual improvement.
Key features of the guideline include:
Informing ways for effective complaint capture
Guidance on handling complaints effectively
Investigation of complaints and identifying corrective action required
Categorisation and trending of complaints
Opportunities for continual improvement
The BRC Best Practice Guidelines cover subject areas including: Complaint Handling, Internal Audit, Pest Control, Product Recall, and Traceability.
To find out more about BRC Global Standards click here. To order your copies of the BRC Best Practice Guideline - Complaint Handling Issue 2 please visit the Bookshop.